Overview
TechStar Group is a leading firm in customer relationships management, analytics, and marketing automation. Our team excels in enabling interaction across channels and shareholders, building connected ecosystems, and leveraging data to offer a unified platform addressing customer needs. We know that great customer interaction and positive feedback will improve your business. The client firm, in this case, is a cellular service provider with millions of users. Thus, they need better customer interaction to improve their business.
Challenges
The client firm has low data insights and monitoring; thus, they cannot predict and forecast the opportunities they could explore in the market. The client needs a system that allows them to know errors, perf metrics, and vulnerabilities in their approach. Clients need a strategy to help build customer journey insights for predictive analysis. Clients also need a contract lifecycle management system to accelerate the quote-to-cash process and resolve other finance issues.
Solutions
At TechStar Group, we are committed to improving user experience by creating data-driven analytics using the Einstein AI platform to generate real-time customer journey insights, funnels, and platform and sales metrics. We applied the contract lifecycle management for the client; this platform’s intuitive and customizable solution boosts sales productivity and efficiency, such as accelerating the quote-to-cash process and shortening sales revenue.
By optimizing the channel management with partners, we enhance the channel management solutions, giving all parties a centralized, customizable platform to extend their services, quote, sales and delivery.
We provide omnichannel enablement via Telco’s velocity, improving customer care and customer retention. Our data modeling services allowed the client to build digital stacks to configure, integrate and maintain product and service portfolios across the enterprise with a migration framework to import products.
Outcomes
We helped the client achieve business values on a single pane of view e.g., a one-stop solution to get engineering and business operation metrics, self-serve reports from customers, and real-time drill downs of app errors. Elevated customer experience is achieved and operational cost savings.